Services Australia has a team of local service centres to assist you. Click here to find your nearest centre.

Getting a SmartCard

If you are new to enhanced Income Management, a personalised SmartCard will be sent to you in the mail. You need to activate it before you can use it. The information included with your SmartCard explains how to activate your card.

If you need a temporary SmartCard, you can get one by visiting select Services Australia service centres, participating agents, or a visiting Remote Servicing Team. You can find more information on where you can get a card by selecting the state or territory you live in:

Once your temporary card is activated, your personalised SmartCard is sent in the mail. When you receive your personalised SmartCard, follow the instructions included to activate it.

Click here for FAQs about activating your card.

Reporting a damaged, lost or stolen SmartCard

If your SmartCard is damaged, lost or stolen, you should call the SmartCard eIM hotline on 1800 252 604 who will be able to assist. 

SmartCard eIM hotline

The SmartCard eIM hotline is open Monday to Friday, 8am–5pm in customer locations. You can call them on 1800 252 604 with any queries about your enhanced IM account, or to report a lost or stolen SmartCard.

Balance checking

There are several ways to check your balance for free:

  • Logging into your online enhanced IM account here.
  • Logging into the mobile app.
  • Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your SmartCard number) to 0488 112 114. You’ll receive a reply with your balance.
  • from any one of the following ATMs:
    • any Westpac, St. George, BankSA, and Bank of Melbourne ATM;
    • participating Fee-Free ATMs. A list of the participating Fee-Free ATMs is available here; and
    • any other ATM in Australia that does not charge a fee for balance enquiries (including Commonwealth, NAB and ANZ ATMs).

Click here to find your nearest Fee-Free ATM.