You will not be able to use tap to pay functionality until you enable it. You can turn on the tap to pay functionality by logging into your online account at smartcard.com.au and selecting the ‘Settings’ option. Once in the Card Settings landing page, under the ‘Transaction Settings’ option, select ‘Change Setting’. You will be able to turn on contactless transactions through this mechanism. Another option is to call Services Australia on the SmartCard eIM hotline on 1800 252 604. Once you turn on the tap to pay function, you will be able to make contactless payments and mobile payments.
How do I turn on the tap to pay functionality?
8 February 2023